Qaitbay today announced the release of VersaDoc, a real-time knowledge assistant designed to streamline information retrieval for customer service professionals. Using generative AI, the software pulls accurate answers from large volumes of complex data, effectively ending the era of long wait times. This development is focused on making customer contact more efficient while ensuring that every response is grounded in verified documentation.
Qaitbay is a brand developed by CIMSOLUTIONS, which has been at the forefront of the IT and data science sector for three decades. With a team of 600 IT professionals, the company focuses on creating practical AI solutions that harmonize the relationship between technology and staff. Their multidisciplinary team ensures that all solutions are tailored to the specific needs of modern, high-pressure work environments.
A major challenge for contact centers is the time wasted navigating outdated or fragmented systems, which research shows can consume 30% of an agent’s day. VersaDoc addresses this by transforming documents, procedures, and policy info into a structured knowledge layer for AI reasoning. This allows agents to provide immediate, context-aware support to customers, regardless of whether the information is text-based or visual.
The launch of VersaDoc is a direct response to the increasing complexity of regulations and the demand for immediate answers. By providing agents with a reliable assistant, organizations can lower the risk of errors and improve First Contact Resolution rates. The software also helps managers maintain oversight, ensuring that all AI-generated content remains compliant with organizational standards.
The forward-looking approach of Qaitbay focuses on the safe and responsible application of generative AI within corporate settings. VersaDoc provides a scalable path for businesses looking to modernize their operations without losing control over their data. This launch marks a new chapter in how information management can be simplified through the use of intelligent, real-time assistants.
Oliver Talens Qaitbay [email protected]
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